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Cancellation Conditions: COVID 19 - Season 2021

Cancellation Conditions : COVID 19 - Season 2021

The stay may be canceled up to 24 hours * before your arrival, if:

- National containment is in place,

- A travel restriction (concerning the person registered on the contract) or at least 3 out of 8 people (registered on the contract)

- If the person registered on the contract is positive for the COVID 19 test or at least 3 out of 8 people (registered on the contract)

 

* These cancellation conditions will not be applied if:

- The restrictions are partial (restriction on restaurants, other businesses, cancellation of events, etc.)

- The cancellation relates to a completely different reason than COVID 19.

- The cancellation was not notified by e-mail before 12 noon on the deadline. (ex: arrival scheduled for Saturday - the stay can be canceled by email no later than Thursday before noon)

 

Refund conditions for a stay that has started:

- If confinement (national confinement or travel restriction) requires a reduction of a stay which has started: the unused nights will be reimbursed only beyond a lump sum of 700 € (for the areas of LANA, MILADY and ANADARA), a lump sum of € 2,500 for Villa LARRALDIA.

 

Reimbursement of sums paid in the context of a cancellation fulfilling the conditions set out above:

Payment of the sums due will be made by bank transfer or check within 1 month from the date of cancellation, subject to having received the supporting documents (positive COVID test from the persons concerned)

Sanitary constraints - Domains

Sanitary rules in place in the domains :

Domaine de LANA in Urrugne

Cottages d'ANADARA in Anglet

L'Orée de la MILADY in Biarritz

 

In establishments : 

Wearing a mask is recommended but not compulsory.

Hand cleaning is reminded.

Physical distancing is reminded.

 


Common areas

Piscine?

 Swimming pool : 

 The swimming pools are accessible.

We follow the recommendations concerning the maintenance and disinfection of the pools.

The deckchairs remain at the disposal of the customers as well as the parasols.

Wearing a mask is recommended but not compulsory.

Physical distancing is recalled around and in the pools.

 

Local poubelleGarbage rooms : 

Given their surface area, their access is limited to 1 person at a time.

Wearing a mask is recommended but not compulsory.

Physical distancing is recalled there.

 


Private spaces

 

Maison sableThe villas :

All our villas are cleaned by an independent company.

We use the recommended products, and the cleaning teams are equipped with protective suits, masks ...

The linen is managed by an independent laundry which scrupulously respects the sanitary obligations.

A cleaning protocol has been carried out, in this one, it is, among other things, provided that once the cleaning is finished the customer must be the first to enter the accommodation.

Disposable mattress pads and protectors are placed on the bedding.

 


To welcome you

 

Accueil client Customer reception : 

- Wearing a mask is compulsory as soon as you are in the presence of staff.

- The number of people is limited in the reception offices, we invite you to respect the measures put in place and displayed.

- The staff is required to wear a mask, to disinfect their hands with hydroalcoholic gel between each client and to respect physical distances.

 

 


 

Its rules are regularly reminded on the domains via postings.

 



 

Sanitary constraints - Villa LARRALDIA

Sanitary rules in place :

Villa LARRALDIA in Saint Jean de Luz

 

PiscineThe swimming pool : 

The swimming pools are accessible.

We follow the recommendations concerning the maintenance and disinfection of the pools.

The deckchairs remain at the disposal of the customers as well as the parasols.

 

 

 

Maison sableThe villa :

The villa is cleaned by an independent company.

We use the recommended products, and the cleaning teams are equipped with protective suits, masks ...

The linen is managed by an independent laundry which scrupulously respects the sanitary obligations.

A cleaning protocol has been carried out, in this one, it is, among other things, provided that once the cleaning is finished the customer must be the first to enter the accommodation.

Disposable mattress pads and protectors are placed on the bedding.

 


To welcome you

 

Accueil clientCustomer reception :  

We must limit, not to say, avoid, the physical reception.

However, with your agreement, a physical reception will be maintained, otherwise an arrival procedure can be set up.

 


 

These rules may change depending on the evolution of the epidemic and ministerial recommendations.